Repeated questions
Operating hours, prices, service areas, availability and policies take up valuable time every day.
AI customer operations for South African businesses
Every enquiry, properly handled.
MK Assist helps your business answer routine customer questions, capture what each customer needs and bring in the right person when human attention is required. It starts with WhatsApp, where many of your customer conversations already happen.
Start with a 14-day free trial. Your trial begins when your workspace is activated for real customer conversations.
WorkspacePreview only
Inbox
Sipho M.
MK Assist activeWhat are your operating hours on Saturdays?
Lerato K.
Awaiting teamI need a quote for three units.
James P.
Awaiting teamCan someone call me about delivery?
Lerato K.
Quote enquiry
I need a quote for three units. Do you deliver to Pretoria?
We deliver to Pretoria on weekdays. I have noted three units and prepared this enquiry for your team to quote.
Answers from approved business knowledgeHuman handover readyConversations awaiting your team
14-day free trialBuilt for South African SMEsAnswers from approved business informationHuman handover when needed
THE CUSTOMER SERVICE REALITY
Your customers already use WhatsApp. Keeping up with every enquiry is the difficult part.
For many growing businesses, customer questions, quote requests, bookings and support messages arrive in the same inbox. The same questions are answered repeatedly, important enquiries are missed, customers wait too long and the owner becomes the default support desk.
Slow responses
A customer who cannot get a clear answer quickly may simply move to the next business.
Missed opportunities
Important enquiries become buried inside busy chats before they are captured, assigned or followed up.
Inconsistent answers
Different team members may provide different information about the same product, service or policy.
ONE OPERATING WORKSPACE
Turn customer conversations into a reliable operating process.
MK Assist helps your business handle routine conversations consistently while keeping your team in control of the moments that require judgement, negotiation or personal attention.
Answer from approved business information
MK Assist uses the services, prices, policies, operating information and documents approved within your business workspace.
Capture what the customer needs
Collect the relevant details before the enquiry reaches your team, reducing unnecessary back-and-forth.
Bring in a person at the right time
When a customer asks for a person, the enquiry requires judgement or the approved information does not contain a reliable answer, the conversation moves to the team.
HOW IT WORKS
From business information to a working customer assistant
Create your workspace
Tell MK Assist what your business does, who it serves and the kinds of enquiries your customers usually send.
Add approved business knowledge
Add your services, prices, operating information, policies, frequently asked questions and relevant business documents.
Connect WhatsApp
Choose whether to connect an existing WhatsApp Business number or use a new number. MK Assist will guide you through the Meta connection process and show the connection status clearly.
Test, review and activate
Ask the questions your customers usually ask, review the answers and handover behaviour, then submit the workspace for activation.
PRODUCT CAPABILITIES
Everything needed to manage customer enquiries properly
Business-specific knowledge
Build an approved source of information for your business so MK Assist answers from what your team has provided instead of behaving like a general-purpose chatbot.
Shared conversation inbox
View customer conversations, see which enquiries are being handled by MK Assist and identify those waiting for your team.
Human handover
Take over a conversation with its full history visible. MK Assist pauses while a person is responding.
Pause and resume controls
Keep control of when MK Assist is active and return a conversation to it when the human interaction is complete.
Unanswered-question visibility
See where MK Assist could not find enough approved information so that the business knowledge can be improved.
Knowledge management
Add, update, replace and remove the information MK Assist is permitted to use.
Operational analytics
Understand enquiry volumes, common questions, handover activity and the areas that need human attention.
Team access
Allow authorised team members to manage customer conversations without sharing one business-owner login.
HUMAN HANDOVER
Automation where it helps. A person where it matters.
MK Assist should not guess when the business has not provided an answer. When a conversation requires judgement, a customer asks for a person or the approved information does not contain a reliable answer, the conversation moves to the team. Your team sees the full history, takes over and returns the conversation to MK Assist when ready.
1 Customer enquiry
2 MK Assist responds
3 Handover triggered
4 Team takes over
5 MK Assist resumes when approved
USE CASES
Built for the conversations South African businesses handle every day
Service and quote enquiries
Explain services, capture what the customer needs and prepare the enquiry for a staff member to quote or follow up.
Bookings and appointments
Answer preparation, location, operating-hour and cancellation questions before handing the customer to the booking process or team.
Retail and product questions
Provide approved product information, explain delivery and return policies and capture product enquiries.
Customer support
Handle common support questions and bring in a person when the issue falls outside the approved business knowledge.
TRUST AND CONTROL
Built to answer from what your business has approved
Approved information only
MK Assist is designed to use the business information connected to that workspace and to hand over when it cannot answer confidently.
Separate business workspaces
Each business operates in a separate workspace with its own users, knowledge and customer conversations.
Human control
Businesses can review knowledge, pause MK Assist, take over conversations and decide when it may resume.
Privacy-conscious design
MK Assist is designed with POPIA-conscious data handling and role-based access controls.
SIMPLE SOUTH AFRICAN PRICING
Start small and move up as your customer conversations grow.
Every plan starts with a 14-day free trial. Your trial begins when your workspace is activated for real customer conversations.
Basic
For independent and owner-managed businesses starting to organise routine enquiries.
R399per month
Get Started- 1 WhatsApp number
- 1 business user
- Up to 500 customer conversations per month
- Approved business knowledge
- Automated answers to routine questions
- Welcome and out-of-hours messages
- Basic human handover
- Conversation history
- Basic dashboard
- Questions needing knowledge
- Standard email support
+500 customer conversations per month: R199
Growth
For growing teams handling regular customer enquiries and handovers.
R1,499per month
Get Started- 1 WhatsApp number
- Up to 5 business users
- Up to 3,000 customer conversations per month
- Everything in Basic
- Shared conversation inbox
- Conversation assignment and internal notes
- Handover notifications and rules
- Business hours and out-of-hours behaviour
- Customer information capture
- Advanced knowledge management
- Enquiry categories and labels
- Enquiry and handover analytics
- Team activity visibility
- Priority email support
+1,000 customer conversations per month: R399
Premium
For established, higher-volume or multi-location operations.
R4,999per month
Get Started- Up to 3 WhatsApp numbers or locations
- Up to 15 business users
- Up to 15,000 customer conversations per month
- Everything in Growth
- Department and location routing
- Advanced roles and supervisor visibility
- Priority queues
- Advanced operational analytics
- Multi-location knowledge controls
- Custom reporting
- API and webhook access
- One standard integration
- Assisted setup and migration
- Quarterly product review
- Priority support
+5,000 customer conversations per month: R999
Meta message charges are separate. Additional users, higher usage requirements and custom integrations will be quoted separately.
ABOUT MK ASSIST
Built for the way South African businesses communicate
Many South African businesses already rely on WhatsApp for questions, quotes, bookings and customer support. MK Assist turns those conversations into a more reliable operating process by combining approved business information, automated responses, enquiry capture, human handover, team collaboration and operational visibility.
MK Assist is a product of Stonda (Pty) Ltd.
FAQs
Make sure the next customer gets a proper response.
Start your 14-day free trial and build a customer experience around the way your business actually operates.